When Parents Speak Up, Schools Need to Listen
Parents know their children in ways no one else can. They see their strengths, understand their challenges and often recognize when something is affecting their child’s confidence, behaviour or ability to learn.
Teachers and other education workers bring their own essential knowledge and experience. They see students in the classroom, understand the demands of the learning environment and work every day to help children succeed.
When these perspectives come together, students benefit.
But when parents feel they are not being heard, when communication breaks down or when concerns remain unresolved, trust can quickly erode.
As a mother of four children who attended public schools in Newmarket, I understand how important communication between families and schools can be. My years of volunteering on school councils also showed me the value of collaboration and community involvement.
Parents should feel comfortable asking questions about their child’s learning, accommodations, safety and well-being. They should receive respectful responses and clear information about the next steps when a concern requires further attention.
This does not mean that every concern can be resolved immediately or that every request can be granted. Schools operate within policies, staffing structures, budgets and legal responsibilities. Sometimes there are different perspectives that need to be carefully considered.
However, families should not be left wondering whether anyone is listening or what they should do next.
Listening is not simply allowing someone to speak. It means taking their concerns seriously, explaining the process and following through appropriately.
As trustee, I would want to encourage meaningful communication between families, school staff and board leadership. I would also want to understand whether existing complaint and escalation processes are clear, accessible and effective.
A trustee’s role is not to replace a principal or direct the daily work of educators. It is to help ensure that the board’s policies, priorities and oversight support students and families, while respecting the responsibilities of school staff.
I believe parents and guardians should have opportunities to contribute to discussions about school communities and board priorities. Student voice matters, too. Children and young people deserve age-appropriate opportunities to share what helps them feel safe, supported and ready to learn.
Newmarket is a community built by people who care about their families, neighbours and future generations. We should bring that same spirit of collaboration into public education.
I want families to know that they can reach out, share their experiences and ask questions. I may not always have an immediate answer, but I believe in listening, seeking the appropriate information and being clear about what can be done.
A stronger public education system begins when students, families, educators and trustees work together – with respect, honesty and a shared commitment to student success.
Darlene Morrison
Candidate for Public School Board Trustee, Newmarket